Returns & Exchanges Policy

At Motifz, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 14 days of delivery provided they are unworn and in original packaging.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or our online portal with your order number and reasons for return.

• 2.
  Quality Inspection

  Ensure the garment is in its original condition, with all tags attached and the invoice included in the package.

• 3.
  Ship the Item

  Securely pack the items and send them to our centralized warehouse using a trackable courier service.

• 4.
  Refund Processing

  Once received and inspected, we will process your refund or exchange within 7-10 business days to your original payment method.